Shipping
Processing
Please allow 3-5 business days for order processing. Orders received after 5pm Pacific Time will be processed on the next business day. The order processing timeframe is not included in the jewelry creation timeframe.
Jewelry Creation
Each Body Chain, Bralette, and Shoulder Necklace is a custom work of wearable art made to fit the measurements you provide for me. Every piece is bespoke and made by hand by a one-woman micro-business. Because of this I will require 12 full business days to create your custom piece of art. They are worth the wait! After your piece has been processed, made and packaged, you will get a shipping notification with a tracking number.
US Domestic Shipping
All orders are shipped Free via USPS Priority Mail and do not ship on US holidays. Once processed and custom made, orders shipped within the US typically arrive in 3 business days.
If there is a delay in your order, please check the tracking information provided in your confirmation email. I cannot be responsible for carrier delays.
Returns
Return Cost
Your custom Phineries may be returned in the original packaging and sent to Sera’s Phineries 5129 Evergreen Way, STE D #503 Everett, WA 98203. To process your return, please send the item back to me at your own shipping expense.
14 Days to Return
If you decide within 14 days that you don’t absolutely love your piece, you may return your wearable art. Contact me (Sera) at seraphina@serasphineries.com and let me know you would like a return. Send your piece in the original packaging to my P.O. Box at 5129 Evergreen Way, STE D #503 Everett, WA 98203. Notify me of a tracking number via email so I can track your package. Once I have received the jewelry I will reimburse you the full purchase price.
Returnable Pieces
Body Chains, Bralettes, and Shoulder Necklaces can be returned within 14 days. Due to hygiene reasons, all earring purchases are final and cannot be returned. This policy is in place to ensure the safety of all customers.